MAINLAND UK –
- My Hermes standard £3.00 Once despatched 2-4 business days
- My Hermes signed £4.00 Once despatched 1-3 business days
NON-MAINLAND UK & IRELAND –
- My Hermes standard £4.00 Once despatched 2-4 business days
- My Hermes signed £5.00 Once despatched 1-3 business days
REST OF THE WORLD – (Based on weight)
– My Hermes International £14 – £54
TAXES & DUTIES
Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Supernatural Cosmetics cannot accept liability.
We are happy to offer replacements on goods damaged in transit or sent in error.
Please send all returns to the following address –
Landseer, Felmersham Road
An exchange or credit note is available for unopened, unused goods that are no longer required.
Goods must be returned to us in saleable condition within 7 days.
All returns are at the expense of the purchaser. However, if goods are damaged in transit or you receive a product in error, we will refund shipping costs. We suggest using a recorded service to ensure safe return of the items. Please retain a proof of postage.
We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons. Please contact us if you require a sample prior to purchase and we’ll do our best to accommodate where possible.
Under the ‘Sales of Goods Law’ we are not obliged to accept returns simply if you have changed your mind or no longer want the goods.
Please contact us if you have ordered an item in error and we will endeavour to swap the unopened, unused item for the one you require. This is at our discretion.
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged; we only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at firstname.lastname@example.org
If you are shipping an item over £75, you should consider using a tracked delivery service or purchasing delivery insurance. We cannot guarantee that we will receive your returned item.